Bg111 Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction & Scope

Bg111 ("we", "us") deeply respects your privacy. This Privacy Policy explains how bg111 collects, uses, stores, and protects your personal information. It applies to the bg111 website, mobile application, and all related services.

By using bg111, you agree to the use of your information as described in this Privacy Policy. If you do not agree with this policy, we recommend that you discontinue using our services. For any questions, support@bg111.betto get in touch with us.

2. What Information We Collect

Bg111 collects two types of information — what you provide directly, and what is collected automatically through your use of the platform.

Information Provided Directly

• At the Time of Registration: Full name, email address, mobile number, date of birth, and residential address.
• For Identity Verification (KYC): A copy of your national ID card, passport, or driving licence, along with proof of address.
• Financial Information: Payment method details (bKash/Nagad numbers, bank account information). Full card numbers and PINs are never stored.
• Contact Information: Records of your interactions with customer support.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages you visited, time spent on each, and games you played.
• Transaction Information: History of deposits, withdrawals, bets, and winnings.
• Location Data: Approximate location based on IP address only — no precise GPS tracking.

3. Purpose of Data Use

Bg111 uses the information it collects solely for the following purposes:

• Service Delivery: Ensuring account management, transaction processing, and gaming services.
• Identity Verification: KYC process to prevent fraud and ensure legal compliance.
• Security: Account security, detection, and prevention of suspicious activity.
• Customer Support: Responding to your questions, complaints, and requests.
• Contact: Important updates, security alerts, and account-related notifications.
• Improvement: Analytical use to improve our platform and service quality.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory bodies.

4. Data Sharing & Third Parties

Bg111 may share your information with third parties in limited circumstances, which include:

Service Provider Partners

Bg111 works with trusted third parties for payment processing, identity verification, and technical support. These partners receive only the data necessary to perform their specific services and are bound by the same privacy standards we uphold.

Legal Obligations

Information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement agencies. Where possible, you will be notified in advance.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred. You will be notified in advance by email, and this Privacy Policy will continue to apply.

5. Data Retention Period

Bg111 retains your data in accordance with the following policies:

• While Your Account Is Active: All account and transaction data is retained on record.
• After Account Closure: Certain data is typically retained for up to 5 years as required by law.
• KYC Documents: Retained for a specified period in accordance with applicable regulatory requirements.
• Log Files: Security logs are retained for a maximum of 12 months.

Once the designated retention period ends, data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

The bg111 website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Cookies We Use

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings (language, timezone, etc.).
• Analytical Cookies: Used to understand usage patterns. You have the option to disable these.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

7. Your Rights

As a bg111 user, you have the following rights over your personal data:

To exercise these rights support@bg111.betSend us an email. We will do our best to respond within 30 business days.

8. Protection of Minors' Data

Bg111's services are intended for users aged 18 and above only. We do not knowingly collect personal information from minors. If a minor has registered by mistake, a parent or guardian may contact us and we will promptly delete the account and all associated data.

9. Data Security Measures

Bg111 uses industry-standard technology and practices to protect your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for accessing your account.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Staff Training: Only authorized personnel can access user information.
• Data Backup: Regular secure backups ensure the integrity and availability of your data.

10. International Data Transfers

Bg111's servers may be located in various countries, which means your data may be processed outside your home country. In such cases, we ensure that the destination country maintains data protection standards consistent with our policy.

11. Changes to the Privacy Policy

Bg111 may update this Privacy Policy at any time. For significant changes:

• A notification will be sent to your registered email address.
• A notice will be posted on the website's homepage.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@bg111.bet
• FAQ: FAQ Page

We typically respond within 3–5 business days. For urgent security matters, we aim to respond within 24 hours.